Internal Sales Administrator

• Division: BJD Crushers and Hallamshire Engineering Services (2 Vacancies)
• Hours of Work: 37 hours a week
• 8am to 4.30pm, Monday to Thursday, with half an hour lunch break

       8am to 1pm, Friday

 We are looking for Internal Sales Administrators to join our expanding BJD Crushers and Hallamshire Engineering Service teams. 

MAIN FUNCTION & SCOPE OF THE JOB:

This is a people-focused role where personality, positivity and enthusiasm are just as important as experience. Working closely with the Business Development Manager and External Sales Engineers, you will be the friendly voice keeping in touch with customers, following up quotations, building relationships and helping turn enquiries into sales whilst accurately maintaining our CRM system.

MAIN DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Keep in regular contact with customers by following up quotations, gathering feedback and spotting opportunities to turn quotes into orders
• Make friendly and confident outbound calls to prospective customers who have shown interest via our marketing campaigns or website enquiries
• Ask the right questions to understand customer needs, qualify leads and move through to quotation stage
• Manage daily quotation follow-up calls in line with agreed KPIs, keeping momentum and ensuring customers receive a timely response
• Log calls, actions, appointments and follow-ups clearly and accurately so nothing gets missed
• Keep the CRM database well maintained, ensuring customer details, sales information and quotation updates are accurate and easy to follow
• Record callback dates, actions and notes on HubSpot so our sales team always have clear and up-to-date information
• Build a good understanding of the company’s products, capabilities, margins and production lead times to support helpful customer conversations
• Work closely with the sales team and Business Development Managers, providing cheerful, reliable and proactive support with sales activity and administration
• Help progress outstanding quotations, identify confirmed orders and make sure the sales forecast reflects current opportunities accurately
• Prepare costing estimates and supporting documentation for customer enquiries

SKILLS, KNOWLEDGE AND EXPERIENCE:

(E) = Essential;   (D) = Desirable

Qualifications

• Good standard of general education, including English and Maths or equivalent. (E)
• Relevant sales, customer service, business administration or CRM system training. (D)

 Skills & Knowledge

• A friendly, approachable and confident manner (E)

• A positive, proactive and can-do attitude, with the enthusiasm to follow opportunities through (E)
• Professional, helpful and engaging telephone manner (E)
• Highly organised, strong attention to detail and the ability to keep accurate notes (E)
• Good commercial awareness, ability to listen, understand customer needs, recognising potential sales opportunities (E)
• Confidence using CRM systems or a willingness to learn and maintain accurate records (E)
• Knowledge of HubSpot or similar CRM platforms (D)
• Understanding of sales pipelines, quotation follow-up processes and sales forecasting (D)
• Interested in learning about engineering, manufacturing or technical products (D)

 Experience

• Experience speaking with customers via telephone (E)

• Experience in a customer service / telesales role (E)
• Experience working to targets, KPIs or agreed activity levels. (D)
• Experience using HubSpot or another CRM system. (D)
• Experience supporting a sales team and Business Development Manager (D)
• Experience within an engineering, manufacturing, technical sales (D)

 Personal Attributes

For this role, personality is key - We are looking for someone with a positive, professional and approachable communication style, who can build rapport with customers and make them feel valued. The successful person will be proactive, curious and motivated, with a genuine desire to help, follow tasks through and identify opportunities. They should be organised, reliable and comfortable taking ownership of their work, while contributing to a supportive, collaborative and customer-focused sales team.

Character

Collaboration:

• Self-motivated/enthusiastic with the ability to solve problems as they arise
• Ability to work using own initiative and under pressure – ask for help when required
• Ensure your highest quality is always achieved when undertaking tasks
• Share ideas and knowledge for continuous improvement

 Fairness:

• Promote, embrace and manage change
• Promote honesty and integrity within the business

 Respect:

• Contribute to a happy working environment
• Be able to work as part of a small team
• Be respectful to all colleagues ensuring an inclusive and welcoming environment is maintained

Zero tolerance to harassment, including sexual harassment

Submitting Your CV

If you believe you have the right skills and attributes for any of these vacancies, please send your speculative CV to our HR team at HR@grouprhodes.co.uk.